Paul L. & Michael M. – February 3, 2021
Our home was 44 years old and badly outdated. It had single pane windows, moisture problems, and the appliances were all past their expected life. Upon discovering we had extensive termite damage, we decided we’d rather put our money towards a new home rather than plow it into fixing and updating our old one. We used the internet to find companies in the bay area and central valley. We visited each of them and toured many models. While services in the valley were much less expensive, the homes being sold were cheap and we worried about them providing responsive service. We decided to go forward with a local company and chose Advantage. We liked the quality and design of the Silvercrest Kingsbrook home they modeled (and we heard many favorable things about Silvercrest).
We began a long, drawn-out planning and negotiation session with our Advantage sales agent (nine weeks). It did not go well. After our first meeting, she went on a two week vacation without notifying us. When she returned, we tried unsuccessfully to nail down what was included with our home and what services were offered. She was personable, but not organized. For example, we asked several times about stairs. Each time she added the cost, but never specified what type we’d be getting. At the end, we figure she’d charged us for them three times ($12K). She lost our trust when she requested financial data to “start the loan process”, before we’d even agreed to the purchase price. Our frustration boiled over when she finally produced a draft production order (something we’d asked about in our first meeting). As we feared, it was missing many of the things we’d discussed several times: remove the fireplace and entertainment cabinet; add a tankless water heater and several canned lights; etc.
Meanwhile, Alliance’s Alex Ching had kept in touch with us from our first/only visit to Alliance. He called around every three weeks and ask us how our search was going. We told him we weren’t interested in play off Alliance and Advantage, but after two months of trying to work with Advantage we were done. Then Alex told us that if we gave him three days he could reproduce the same home using Skyline. BINGO!
Alex Ching is awesome. He is sharp, personable, poised, knowledgeable, organized, responsive and forthright. At each meeting he was prepared with draft drawings and production orders. After one week, and a few meetings, he nailed down our new house and proposed a cost. It was a breath of fresh air and a no-brainer. He sold us on Alliance and successfully helped us through a very stressful process. When we told him the installation team had used galvanized pipe to connect our home to the pedestal, rather than copper as we requested, he paid to have it changed. We also went to battle with Skyline to get us a refrigerator with water and ice in the door. He has our trust and highest recommendation.
– Paul L. & Michael M.