Thanh T. – March 8, 2020
We were very happy that we got to work out our home upgrade with Alex Ho, one of the agents at Alliance Homes. Before the upgrade, we had a very old home and it was desperate for upgrades and renovations. However, after talking with Alex, it was clear from the beginning that upgrading the home was the best solution. Additionally, we realized early on that working with Alex was the right choice for assisting us with the upgrade.
What was great through the whole upgrade process was that Alex presented all of the different ways the new home could be customized. He meticulously walked us through every customizable solution for the home and gave us time and suggestions for what will work. For that reason, we were able to pick out exactly how we would want the new upgraded home to be.
On top of that, every time we had a question or any uncertainty, Alex responded promptly and responsively so that we know we are making the right decision. There wasn’t a question that he didn’t know about and he was eager to help us as much as he could.
Once the home was completed, we had a walk-through conducted by Alex and someone from the warranty team. Having something like that was very comforting and it made us feel that Alliance and Alex didn’t just want us to buy a home, but that they wanted us to feel like the right choice was done. Furthermore, it demonstrated that, once the sale is done, the warranty team is there if there are any issues.
All in all, it was a process that took about 4 months, but by working with Alex, we felt that the time was much quicker and painless. Without a doubt, we would highly recommend Alex and Alliance Homes for anyone looking to upgrade their homes.